Decision Support System and Harvard Cooperative Society

Chapter 2 Information Systems and Knowledge Management From his office window overlooking the main(prenominal) floor of the Harvard cooperative fellowship, CEO Jerry Murphy tail assembly glance down and see custom- ers shopping. 19 They chance upon their way through with(predicate) the narrow aisles of the crowded department store, picking up a sweatshirt here, trying on a baseball game cap there, checking out the endless array of merchandise that bears the Harvard University insignia. Watching Murphy, you can head imagine the hencoops found- rs, who started the store in 1882, peering through the tiny win- dowpanes to keep an eye on the shop floor. Was the Harvard material store attracting steady traffic? Were the college students buying enough books and supplies for the Co-op to make a profit? prat then, it was tough to answer those questions precisely. The owners had to watch and wait, relying only on their gut feelings to know how things were divergence from minute to m inute. Now, more than a hundred years later, Murphy can tell you, own to the break stock-keeping unit, how hes doing at any given moment. His window on the business is the PC that sits on his desk. All solar day long it delivers up-to-the-minute, easy-to-read elec- tronic reports on whats selling and whats not, which items are running mild in size up and which have fallen short of forecast. In a matter of seconds, the computer can report crude margins for any product or supplier, and Murphy can decide whether the margins are plentiful enough to unloosen keeping the supplier or product on board. We were in the 1800s, and we had to move ahead, he says of the $55 one million million business. Questions 1. What is a decision support clay? What advantages does a decision support system have for a business similar the Harvard Cooperative guild? 2. How would the decision support system of a business like the Harvard Cooperative Society differ from that of a major corporation? 3 . Briefly abstract the components of the Harvard Cooperative Societys decision support system.Decision Support System and Harvard Cooperative SocietyChapter 2 Information Systems and Knowledge Management From his office window overlooking the main floor of the Harvard Cooperative Society, CEO Jerry Murphy can glance down and see custom- ers shopping. 19 They make their way through the narrow aisles of the crowded department store, picking up a sweatshirt here, trying on a baseball cap there, checking out the endless array of merchandise that bears the Harvard University insignia. Watching Murphy, you can well imagine the Co-ops found- rs, who started the store in 1882, peering through the tiny win- dowpanes to keep an eye on the shop floor. Was the Harvard Square store attracting steady traffic? Were the college students buying enough books and supplies for the Co-op to make a profit? Back then, it was tough to answer those questions precisely. The owners had to watch and wait, rel ying only on their gut feelings to know how things were going from minute to minute. Now, more than a hundred years later, Murphy can tell you, own to the last stock-keeping unit, how hes doing at any given moment. His window on the business is the PC that sits on his desk. All day long it delivers up-to-the-minute, easy-to-read elec- tronic reports on whats selling and whats not, which items are running low in inventory and which have fallen short of forecast. In a matter of seconds, the computer can report gross margins for any product or supplier, and Murphy can decide whether the margins are fat enough to justify keeping the supplier or product on board. We were in the 1800s, and we had to move ahead, he says of the $55 million business. Questions 1. What is a decision support system? What advantages does a decision support system have for a business like the Harvard Cooperative Society? 2. How would the decision support system of a business like the Harvard Cooperative Society differ from that of a major corporation? 3. Briefly outline the components of the Harvard Cooperative Societys decision support system.